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Carpet Care

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Care for your new carpet

So what happens after you've had your new carpet installed? On this page you will find the answers to some commonly asked questions and we will tell you how to care for your new carpet.


If you've had a cut pile carpet installed, it will probably lose some short fibre which is created during production. Don't worry this is perfectly normal and your carpet is not faulty. This can easily be removed without any detrimental effect by vacuuming. The excess fibre is only a small fraction of the total fibre contained in the carpet.


Pilling can sometimes occur on loop pile and wool blend carpets. The expression is used to describe the little balls of fibres which collect on the pile surface. It is similar to the type of pilling which can occur on a sweater. Carefully remove these pills with scissors - the durability of the carpet will not be affected.


Cut pile carpets after use can develop light and dark patches, known as shading. This is as a result of the pile surface laying in varying directions, and the light refraction on the surface of the pile creating a 'shaded' appearance.

To keep your carpet looking it's best, you should avoid loose particles and dust working their way into the pile of the carpet as they can be abrasive and discolour the fibres.

You should vacuum your carpet at least two or three times a week. Man-made fibre carpets and wool twist pile carpets should be vacuumed regularly as soon as they are laid to pick up any isolated particles.

Loop pile carpets should be vacuumed with a cylinder cleaner using the suction head only.

Cut pile carpets should be vacuumed with an upright cleaner with beater bar and brush.

Where possible, use doormats near external doorways.


When a carpet is subjected to a heavy load like furniture etc, its inevitable that it will develope indentations. The longer the load is there, the longer it will take the carpet to recover when the load is removed. Not only will the carpet indent, but the underlay will form the shape as well. The use of cups under furniture legs will help spread the load and result in a larger, but less deeply indented carpet.


Spillages are more easily removed if tackled immediately so act promptly and blot off all the liquid stain with dry kitchen roll or a clean dry white cloth.

Semi solid substances should be removed with a plastic spatula.

To clean off any remaining stain use a clean damp cloth soaked in warm water to blot the stain. Use a dabbing action with the cloth and then blot out the remaining liquid with dry kitchen towel.

Do not rub the pile surface of your carpet or oversoak the stain.

Always work from the outside of the stain inwards to minimise the stain spreading.

Liquids such as soft drinks or any drinks that contain sugar are likely to leave a stain. In such cases, professional help should be sought.